you purchase software from Group W (or one of its distributors)
you receive 30 days of e-mail support at no added charge. After
this initial 30 day period, support is billed at $90 per incident.
Send your questions and problem reports to
Or you can get support at the ActiveAG
forum or ActiveMVIP
forum. There's no charge for support through the forums. Try
the search feature; your answer may already be there.
Group W will make custom enhancements to its software
on request. If there's a feature you'd like to see, please let us
As a rule, we charge for adding features and evaluate enhancement
requests to prepare a bid for the work. But if the feature will
be generally applicable and will improve the product for everyone,
we sometimes add it at no charge.
Let us know what features you'd like to see: it costs nothing to
ActiveAG™ and ActiveMVIP™
users who received our controls directly from NMS Communications
(during the period 1997 - 2000) should contact Group W Systems
directly with support questions.
Important notice about Channel Access support
Channel Access is a distributor for NMS Communications' hardware.
It is not a distributor for Group W Systems' software and is not
responsible for supporting Group W's software. There's no agreement
between Group W Systems and Channel Access for supporting Group
Please save yourself trouble and Channel Access unnecessary
work by contacting Group W directly with questions about our
ActiveX controls and other software.
Get your answers straight from the source in our support forums
Visit the forums for
"Don't let anyone say that you guys do not
have great support!"
Jay Birch, Global Tel*Link
Want to buy or sell NMS hardware?
Check out these resellers.